Yahoo! Unlimited Problems
Permalink |
Today I tried to download a song from my Yahoo! Unlimited subscription service. Unfortunately, the service wouldn’t let me. As a back up, I thought I would try to stream the song so at least I could listen to it. No go.
Uh… hello? I am a member you stupid machine.
Giving up on that, I tried to find a link somewhere within the Yahoo! music client to get some help. No go. Then I foolishly wasted some time searching on Yahoo!’s site to try and get some help. No go.
Well, this is one way to save on customer service — simply don’t offer it. It’s one thing to offer free services without customer care, but quite another to offer for-pay services without customer care.
Fortunately for Yahoo!, the problem will fix itself, since you’ll simply end up with no customers to match the non-existent customer care center. But whatever, who needs a brand that users can trust these days anyway?
P.S. I did find the “cancel” button for the entire service. I guess if the problem doesn’t fix itself soon, I’ll just cancel the whole service. Hum… CDs are starting to look better and better.
June 29th, 2005 at 12:37 pm
Ordinarily, I’d ask if you remembered to login, but I know you’re not THAT stupid. YME also shares cookies with IE so if you log out of Y! on IE, you’d probably lose your YME session as well, but that’s probably not an issue since I believe you use Firefox all of the time. My last defense would be to say, “Hey, it’s a beta” which ordinarily works, except Yahoo! is actually charging you for the privilege of beta testing, which gets a little frustrating. Stick it out, the bugs will get worked out and it’s by far the best bang for the buck out there.
June 30th, 2005 at 11:48 am
Jeff,
Well, it’s working again… which I kind of figured it would. However, it would be nice if they made customer service more obvious — especially for a beta where I’m sure they would like to hear about bugs.
July 23rd, 2005 at 12:54 pm
Dont pay for it. It will cost you in heartburn. Big clue….. BETA. Worked sporadically. When it did, it max’d out the CPU (P4 2.5).
I cheerfully am paying more for Rhapsody and it works flawlessly