Then complain to the FCC. Your complaint is worth approximately 25,000 “votes.” Apparently, somebody in the government keeps track of these complaints.

But customer complaints continue to dog T-Mobile. In the fourth quarter of 2004, T-Mobile logged a rate of 4.3 complaints with the Federal Communications Commission per 100,000 customers; only Cingular had more at a 4.6 rate, according to an analysis by The Wall Street Journal.

This from an article in last month’s WSJ. Here’s a page I found on the FCC’s site about filing complaints.

There’s a pretty cool demo video of Microsoft’s new Office Communicator IM product over on Channel 9. Office Communicator is an enterprise IM solution that allows interconnection with both AOL’s AIM product and Yahoo!’s Messenger product. Some of the highlights of the video are:

• AOL AIM and Yahoo! Messenger integration
• Enterprise directory lookup
  • Search by IM name or email address
  • Lists phone numbers from directory
• PBX phone control via Office Messenger (cool!)
• Call forwarding and transferring control from Office Messenger
• VoIP calling from Office Messenger
• Live meeting data-sharing integration
• Conference calling integration (MCI service in this case)
• Discussion of security and encryption

I think the integration with PBXs is particularly cool. PBX systems seem to be designed to be as non-intuitive as possible — a big part of this is due to the limits of a phone’s interface (i.e., a simple keypad with no display or a very small display). Obviously, you can build a much richer interface on a PC. I imagine that it would take some effort by a company’s IT department to get all of this working, but the productivity benefits could make it worth while.

I know a lot of people at work use IM to check to see if someone is at their desk before placing a call. Now you can check and call with a simple click of the mouse.