May 8th, 2005

Del.icio.us Customer Service Rocks!

Permalink | ~ Del.icio.us

I was having some trouble over on the “ZoingerPosts”:1 del.icio.us site (home of the tagged Zoinger post archive… which I am going to write about soon). The trouble was with one of my “tagged bundles”:2 that I couldn’t seem to edit or delete. I was getting bummed out, because I had spent a lot of time tagging all of my posts for this account. The undeletable tagged bundle was really messing up the UI that I wanted for the site.

Kind of in desperation, I wrote to Joshua the founder of Del.icio.us. I figured that this would be like any normal company’s “customer service” where you get a message back from some automatron or something… never really getting any kind of “service” at all. However, just a couple days later I received a message back from Joshua saying that he would look at it.

And to my surprise, only a couple of days after that, I was finally able to delete that annoying tagged bundle. Yahoo!

[2(Zoinger mini how-to on using Del.icio.us tagged bundles feature)]http://www.zoinger.com/words/archives/2005/04/26/delicious-hierarchy-a-new-feature/

[1(ZoingerPosts del.icio.us account site -- home of Zoinger tagged posts archive)]http://del.icio.us/zoingerposts

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